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Shipping & Returns


Orders must be paid in full prior to shipment. Vima offers credit to approved customers. To become an approved customer, please fill out and return our Credit Application. Our terms for approved customers are Net 30 days. For any payment due to Vima Décor but not received by Vima Décor by the due date, the account may be put on hold. The Purchaser is responsible for any and all costs of collection incurred by or on behalf of Vima Décor, as well as interest.


We use various methods and carriers to provide the fastest and most cost-effective shipping options for our customers. Small parcel orders will ship via UPS. Large orders will be palletized and shipped via LTL or delivery truck. Each individual order is subject to a shipping fee. Per-unit shipping is available for an additional fee.


Once an order is submitted, the order will ship within 1-4 business days, provided materials are in stock. A Vima representative will give you an estimated delivery date for any items not in stock. Back order items will be shipped once available. Custom orders require a 90-120 day lead time and will ship directly to the job site.


Vima offers a 30 day return policy. Purchaser must fill out and return a Return Authorization Form or all returns and/or exchanges. Once a return is approved, a Credit Memo will be issued for orders paid for by check or ACH. If the order was paid by credit card, the refund will appear on your statement within 1-2 billing cycles.

Returns may be subject to a restocking fee. We will only refund shipping charges if we sent the wrong item or the item sent was defective. 

Vima Décor will replace or refund the price of products determined to be materially defective in workmanship or material for a period of 30 days from the date of delivery.

Purchaser has 3 days from the date of delivery to notify Vima Décor of an incorrect product, quantity or damage during shipment.


If for any reason you would like to change or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request. Please keep in mind, Vima tries to process orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.


Please read our full Terms and Conditions policies prior to placing your order.